Last updated: 2026-04-27
Content Principles at Jarrabt
Jarrabt is a space for sharing real personal experiences with honesty and respect. We believe in:
- Honesty — experiences must be real and about something you actually tried
- Respect — content respects others, both individuals and businesses
- Personal freedom — you are free to express your opinion candidly
- Privacy — content respects others' privacy
Acceptable Content
- Real personal experiences with products, services, places, or professionals
- Honest, objective ratings that express your view
- Personal notes that help you remember your experience
- Photos of places or products (without infringing others' privacy)
- Professional recommendations for practitioners you have dealt with
Prohibited Content
The following are strictly prohibited:
- False or misleading content — fake experiences, fabricated ratings
- Offensive content — insults, bullying, ethnic/religious/gender discrimination
- Defamation — personal accusations against individuals or businesses without basis
- Sexual or indecent content
- Violence and hate — incitement to violence, hate speech
- Sensitive religious content — offensive or extremist religious views are prohibited
- Advertising and marketing — contact numbers, promotional links, marketing offers
- Others' personal data — ID numbers, phone numbers, precise addresses
- Content violating Saudi law — anything that violates the Kingdom's regulations
- Intellectual property infringement — copying content from other sources
Automatic Filtering
We use an automatic filtering system that scans content at publish time to detect:
- Offensive or inappropriate words (500+ words in our database)
- Sensitive religious terms
- Advertising and promotional language
- Phone numbers and ID numbers
- Email addresses and social-handle links
- Bank IBAN strings
If the system detects violating content, publishing is blocked with a clear explanation of the reason.
Reporting System
Any registered user can report violating content:
- Tap the report button on the experience page
- Choose a reason from the list (offensive, misleading, advertising, privacy, other)
- Maximum: 3 reports per hour per user (to prevent malicious reporting)
- Reporting requires registration (we do not accept reports from unregistered visitors)
Automatic hiding: if an experience receives 3 or more reports, it is automatically hidden from the public until reviewed.
Content Review
The Moderation Team reviews reported content and makes one of the following decisions:
- Keep the content — if it is found not to violate the policy
- Remove the content — if it clearly violates the policy
- Suspend the account — in serious or repeated cases
Appeals
If your content was removed or your account was suspended in a way you believe is incorrect:
- Contact us by email within 30 days
- Explain the reason for your objection
- We will review the case and respond within 14 business days
Third-Party Privacy
When mentioning a person or business in your experience:
- The business or shop name must be public (listed in their physical or virtual location)
- Do not mention individuals' full names without their consent (except for professionals offering their services commercially under their own name)
- Do not publish photos of individuals without their consent
- Do not publish individuals' personal contact numbers